How La Clínica Revamped Their Patient Outreach and Collections with mvue
La Clínica struggled with manual, low-yield patient billing processes that left revenue uncollected for years. With mvue, they achieved a 60%+ increase in cash flow by automating patient outreach and integrating seamlessly with Epic. This not only recovered significant income that had been left on the table, but also freed staff to focus on patient care and strategic initiatives.
Since 1971, La Clínica de La Raza has provided comprehensive healthcare to underserved communities. As a community health center network serving tens of thousands of patients, La Clínica’s mission is to offer quality care regardless of ability to pay. Over the decades, they grew to multiple sites and implemented modern clinical systems like the Epic electronic health record (EHR) to manage patient information. However, their revenue cycle processes – especially patient billing and collections – had not kept pace, resulting in money left uncollected despite services rendered.
Manual Processes and Early Challenges
Before Mvue, La Clínica’s billing process was manual and inconsistent. Paper statements and phone calls required significant staff time, leaving many accounts with little follow-up. “We were essentially leaving money on the table,” noted the CFO. With thousands of patient visits each month, even small unpaid balances led to major cash flow losses. Key outreach—like payment reminders and financial assistance offers—was often missed, straining the clinic’s tight budget. To sustain growth, La Clínica needed a smarter, automated way to engage patients about their bills without adding to staff workload.
Partnership and Seamless Epic Integration
La Clínica partnered with Mvue in mid-2025 to modernize patient collections with a fast, ROI-driven solution. Mvue’s AI platform integrated seamlessly with Epic, fitting into existing workflows without disruption. “It was the easiest Epic integration we’ve done,” says Finance Director Freddie Woodard.
With Mvue, patient outreach became proactive and personalized through multilingual texts and emails, improving engagement and satisfaction. Real-time dashboards replaced delayed reports, giving teams instant visibility into receivables and collections. The system was launched in just eight weeks through close collaboration—without complex IT work.
Results: Boosted Cash Flow and Efficiency
Since implementing mvue, La Clínica has seen a remarkable 100% increase in cash flow, recovering revenue that had gone uncollected for years. This boost comes from mvue’s automated, multilingual outreach that consistently engages patients through email, text, and calls about outstanding balances.
The platform now identifies and contacts patients daily with personalized reminders and easy payment links, improving response rates and patient experience. Mvue’s automation has also saved staff several hours of manual work each day—“like having an extra billing specialist who never sleeps,” says the finance director allowing the team to focus more on strategic tasks while keeping collections steady and efficient.
The Bottom Line: Financial Health That Fuels Patient Care
La Clínica’s story shows how modernizing financial processes can strengthen mission-driven care. By partnering with Mvue, the clinic unlocked tens of thousands in new monthly revenue—funds that now support new services, staff, and expanded patient access. “Transitioning from our old manual process to Mvue is night and day,” says CFO Kanwar Singh. In just months, La Clínica transformed its revenue cycle into a streamlined, data-driven system that sustains both financial health and quality community care.
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